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Customer Reviews for: The Rabbit Corkscrew

  

Rating 1 out of 5 - Defective product, poor warrantee satisfaction
I'd give zero stars if it was an option. Don't waste your time on this company.

My first Rabbit had a plastic handle. When it broke after several years of use, I replaced it with a metal handle Rabbit because it had 10-year warrantee. (I think the first one had a 2-year warrantee.)

The new Rabbit malfunctioned. A mission-critical piece of rubber tore, making the Rabbit useless. I sent the Rabbit to Metrokane per the package instructions. (I paid the postage and also had to enclose a check to cover *their* mailing costs.)

A week or so later, my Rabbit was returned to me without any repairs. Their note said that they couldn't find anything wrong with the thing. I phoned Metrokane to complain. They said that the rubber was not covered by the warrantee. I was told to get rubber glue to fix the thing. I checked the warrantee. Nowhere does it say that certain parts are not covered. Finally they agreed to replace it.

The replacement was defective. The Metrokane rep. copped an attitude when I complained, saying that I was probably using it incorrectly. (Remember, I'd owned a Rabbit and had used it for years, so I'm sure I knew how to use it.)

The company wouldn't send another Rabbit and I refused to spend more money to return the second defective product. I'm using a $10 knock-off now. It works every time.
Rating 5 out of 5 - Great customer service
Purchased two to use at a community event with lots of wine to open. They functioned perfectly and kept the wine bar line moving. Lost a small piece from one during the clean-up. Call Metrokane and they immediately mail me a replacement part at NO charge for the part or postage. Would purchase them again but figure these will last a long time.
Rating 1 out of 5 - Completely worthless
What a waste of money. Step One - The corkscrew goes in effortlessly ... then comes out effortlessly, leaving the cork right where it was. Now you have a cork with a hole in it. Keep trying until frustrated. Step Two - you use your old cork puller, and write a bad review on Amazon.

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Customer Reviews for Metrokane,B000A3HZCI,

Housewares : The Rabbit Corkscrew Customer Reviews

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